Community Consultation & Facilitation

Community Consultation & Facilitation is an advisory service designed to provide all stakeholders the opportunity to contribute to the development of a successful project.

The Process

The consultation process will deal with the resolution of conflict.
The process is designed to identify the issues, develop options and find a solution

Community Consultation is about managing the conversation with stakeholders to find the best outcome.

Mediate Today can help

Mediate Today is a specialist provider of community consultation & facilitation services. With a background in mediation and conflict resolution we are able to provide a complete service designed to achieve positive community and stakeholder participation and quality outcomes.

Our strength is derived from the high level of skills and experience of staff and associates in dealing with complex issues and problems that often appear intractable at the outset and usually involve multiple organisations and/or stakeholder groups.  Our track record of dealing with such issues in a positive and proactive manner has contributed to our reputation as the leading independent provider of these services.

Mediate Today believes that community consultation is a specialist activity requiring the services of a company dedicated to providing the project team with professional services designed to achieve ‘best for project’ outcomes.
Our programs are specifically tailored for each project based on best practice principles for community consultation and the overall project objectives.

We provide the full range of community consultation services from planning through to implementation, with a strong practical focus for getting the job done on time and within budget.  Our services include:


  • Community and stakeholder involvement plans
  • Identification of stakeholders
  • Media strategies
  • Risk assessment
  • Consultation objectives


  • Information centers, public meetings
  • Workshops, focus groups, stakeholder meetings, consultative committees
  • Surveys, questionnaires
  • Media liaison
  • Communication strategies – newsletters, brochures, information kits, 1800 information lines, websites, public notices etc
  • Issues management
  • Mediation of major disputes


  • Identification of preferred options
  • Media liaison
  • Resolution of Conflict
  • Timely feedback
  • Consultation reports
  • Input for Environment Impact Assessment
  • Community satisfaction

Proven track record 

Mediate Today has a proven record in successfully designing and implementing community consultation processes across a wide range of industries including industrial/commercial developments, wastewater, correctional services and electricity.
Specific projects undertaken include:

  • Cairnsfoot Special School relocation – Department of Education
  • Redfern Waterloo Authority – Built Environment Plan
  • Upper Georges River Strategic Environmental Management Plan- a series of workshops to gain community and key stakeholder input.
  • ACT Libraries – consultation as part of the development of a 5 year Strategic Plan.
  • Double Bay Marina Redevelopment – consultation as part of the environmental assessment process.
  • Wellington Power Project – EA assessment process to construct a 600MW gas fired power station at Wellington NSW.
  • New South Wales Department of Corrective Services – identification of preferred location for new correctional centres at Nowra, Kempsey and Wellington in NSW.
  • New South Wales Department of Health – consultation for approval for the ‘Master Plan’ for Long Bay Prison Hospital and Forensic Hospitals.
  • Sydney Water Corporation – design and construction Gerringong Gerroa Sewerage Scheme: sewerage treatment plant and reticulation construction.
  • Sydney Water Corporation – assistance at Jamberoo and Northern Towns for the Priority Sewer Program.
  • Stockland Trust Group – development planning approval at Yennora Distribution Centre.
  • Royal Rehabilitation Centre Sydney – investigation into options for redevelopment of the Centre’s site.
  • Sydney Water Corporation – workshops for Manly Dam’s Water Management Licence.
  • Roads and Traffic Authority – working with Sinclair Knight Merz to identify a preferred route for a link between the F3 & M2 Motorways.
  • Chair Community Liaison Committee meetings for Cross City Tunnel and M5 East.

The Appreciative Approach for the community

We have used the ‘appreciative’ approach in a number of projects with great success. The underlying assumption of appreciative inquiry is that people and organizations are by nature full of assets, capabilities, resources, and strengths that are just waiting to be located, affirmed, stretched,

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and encouraged. Using the appreciative approach our workshops would deliberately ask positive questions to encourage constructive dialogue and inspired planning.

We also use Appreciative Inquiry techniques to allow staff members to better understand what they are looking for in the ‘perfect workplace’ and how they can achieve this.