Privacy Policy
Mediate Today Pty Limited is a leading Australian mediation and conflict resolution company. We are committed to adopting the highest standards to safeguard the personal information of all our clients.
The Organisation like other companies operating in Australia are bound by the National Privacy Principles as set out in the Privacy Act 1988.
Our policy on the collection, use and disclosure of personal information are set out below:
What Personal Information do the Organisations collect and why?
Our mediators collect personal information about you during the mediation process.
The type of personal information we collect may include your name, company or business name, address, telephone numbers and information on the background to your dispute. This information permits us to work with you to facilitate a resolution of your dispute.
If you choose to provide us with access to your credit card details as a means of payment of an invoice, the details provided by you well be destroyed after use as we DO NOT retain the credit card details of our clients to ensure your security.
How the Organisation may use your Personal Information
The personal information you provide the us may be used for a number of purposes connected with our business operations, which include:
- facilitating your mediation and providing information to the mediator;
- communicating with the parties during the mediation process;
- providing you with services you request;
- billing you or administering your account;
- dealing with requests, enquiries or complaints;
We will not use your information for purposes other than described above unless we have your consent or there are specific legal or safety reasons for doing so.
With regard to mediation matters all documentation received from parties is treated as confidential and destroyed following completion of the mediation except for notices, invoices, the Agreement to Mediate and any mediated Settlement Agreement.
Sharing your Personal Information
If required by a Court to do so, we may disclose personal information or documents about you to the Court.
Security of your Personal Information
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.
How to access your Personal Information
Upon your request, Mediate Today will take reasonable steps to let you know, generally, what sort of personal information we hold, for what purposes and how we collect, use and disclose that information.
